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The Underoak Training Index is an independent directory of over 20,000 scheduled public courses from 1,250 training providers throughout the UK and Europe.

Support Desk/Call Centre Training

Course	Cost	Duration	Location	May	Jun	Jul	Aug	Sep	Oct	Nov
Managing a Planning Team	£ 1,045	2 days	East Midlands					2nd			Course Details
Masterclass in Resource Planning	£ 1,045	2 days	Manchester						28th		Course Details
Planning for Back Office and Specialist Certificate	£ 1,045	2 days	Manchester			16th					Course Details
Targeting Quality and Customer Satisfaction	£ 145	1 day	East Midlands		27th						Course Details
Achieving Service Desk Excellence	POA	1 day	Manchester					17th			Course Details
E-Learning Courses	£ 285	1 day	London	Courses start weekly.							Course Details
Effective Call Handling Skills	£ 120	1 day	Bridgend, Glamorgan		3rd			16th			Course Details
Service Desk Manager	£ 1,675	4 days	London	19th			4th		14th	13th	Course Details
”	”	”	Manchester					22nd			Course Details
Service Desk Senior Analyst	£ 1,095	3 days	Birmingham		16th						Course Details
”	”	”	Edinburgh							3rd	Course Details
”	”	”	London	15th	4th	7th		3rd 17th	1st	19th	Course Details
Successful Leadership for the Service Desk	POA	1 day	London						15th		Course Details
The Effective Service Desk	POA	1 day	Bristol				20th				Course Details
The HDI Annual Conference 2008	POA	2 days	London		10th						Course Details
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Support Desk/Call Centre Training